Cancellation Policy

We know your time is valuable, the same as our doctors’ time. Thus, we require at least 24 business hours' notice if you cannot keep your appointment so that we can give your appointment time to another patient who can attend.

For GP and Specialist

A cancellation fee of $50 for standard GP consultation including telehealth consultations or $50 for specialized services applies to non-attendance or late cancellations (less than 24 business hours prior to your appointment). The fee is not debatable.

For Allied Health

Cancellations must be made at least 24 business hours in advance or the full appointment fee will be charged. Cancellations cannot be made on Sundays or state holidays.

If there are any circumstances beyond your control that prevent you from cancelling your appointment with sufficient notice you should let us know as soon as possible.